Working for Gold coast
Career Opportunities
Are you looking for a career where “People Helping People” is a top priority? Gold Coast is an equal opportunity employer of choice. We welcome all qualified candidates who want to join a progressive, member-focused team! We offer an employee-friendly work environment, rich with opportunities for growth and advancement.
We are looking for enthusiastic team players to fill our open positions below.
Career Opportunities
Working at Gold Coast
Gold Coast employs a participative management style that provides the overall concepts that foster continuous improvement in our organization. The member is at the center of all our business activities and provides the basis for our planning and process improvements. By involving employees, in the form of teams and task forces, we will target and bring about improvements from within our organization.
Benefits offered to meet your needs:
Credit union membership
Health, dental and vision insurance
Short and long-term disability insurance
401(k) plan
Paid time off: vacation, birthday, personal days, and sick leave
Tuition assistance
Employee assistance program
Recognition and awards
Credit union services at no charge: online bill paying, checking and more.
*Benefits may vary for part-time employees.
Gold Coast is a drug-free workplace (DFWP) and an equal opportunity employer (EOE).
Interested?
Fill out the form to apply.
Current openings
Career Opportunities
Member Experience Representative
Non-Exempt
Responsible for providing high-quality member service and performing a variety of financial transactions to meet member needs. Assists members with their financial transactions, processes deposits and withdrawals, opens new accounts, cross-sells products and services, and provides exceptional service to all members and prospective members for the purpose of branch growth with complete member satisfaction. This position combines traditional teller responsibilities with member service functions, supporting branch objectives through strong relationship-building, accuracy, and compliance with Credit Union policies and regulations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Member Experience and Relationship Management
- Greet members professionally, identify their financial needs and provide solutions.
Provide outstanding member service and resolve routine and complex account inquiries.
Build and maintain strong member relationships through proactive engagement and cross-selling.
Educate members on Credit Union products, services, and digital tools while determining members’ needs and recommending appropriate solutions.
Educate members on fraud prevention and detection.
Teller & Transactional Duties
Accurately process deposits, withdrawals, transfers, and loan payments.
Balance cash drawer daily and comply with dual control and cash-handling procedures.
Identify and prevent potential fraud and report suspicious activity.
Adhere to all BSA/AML, OFAC, and regulatory requirements.
Adhere to GCFCU and FCUSS (Shared Branch Acquirer) policies and procedures as well as state and federal law and regulations, such as BSA, Reg. CC, OFAC, TISA, Information Security etc.
Be aware of BSA matters commensurate with position, report any suspicious activity to the manager or compliance officer and satisfactorily complete any required BSA training.
Sales and Account Services
Open accounts and service all membership questions and applications.
Cross-sell and refer appropriate Credit Union products and services such as auto loans, personal loans and lines of credit, deposit accounts and products and digital services to members.
Assist members with account maintenance, debit cards, online banking, address changes and more.
Support branch sales goals while maintaining a “we do more” attitude with all members.
Work towards certification in Credit Union Financial Counseling.
Complete assigned training courses.
Work towards becoming State of Florida Notary.
Branch Operational Support
Assist with branch opening and closing procedures assigned.
Maintain accurate documentation and ensure policy compliance.
Support branch operations during peak hours or staffing shortages.
Participate in training, coaching, and team meetings.
Working Saturday hours are required.
Member Experience Representative Floater
Non-Exempt
Responsible for providing high-quality member service and performing a variety of financial transactions to meet member needs. Assists members with their financial transactions, processes deposits and withdrawals, opens new accounts, cross-sells products and services, and provides exceptional service to all members and prospective members for the purpose of branch growth with complete member satisfaction. This position combines traditional teller responsibilities with member service functions, supporting branch objectives through strong relationship-building, accuracy, and compliance with Credit Union policies and regulations. This position regularly floats and is the first to float to all locations for appropriate operational coverage.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Member Experience and Relationship Management
- Greet members professionally, identify their financial needs and provide solutions.
Provide outstanding member service and resolve routine and complex account inquiries.
Build and maintain strong member relationships through proactive engagement and cross-selling.
Educate members on Credit Union products, services, and digital tools while determining members’ needs and recommending appropriate solutions.
Educate members on fraud prevention and detection.
Teller & Transactional Duties
Accurately process deposits, withdrawals, transfers, and loan payments.
Balance cash drawer daily and comply with dual control and cash-handling procedures.
Identify and prevent potential fraud and report suspicious activity.
Adhere to all BSA/AML, OFAC, and regulatory requirements.
Adhere to GCFCU and FCUSS (Shared Branch Acquirer) policies and procedures as well as state and federal law and regulations, such as BSA, Reg. CC, OFAC, TISA, Information Security etc.
Be aware of BSA matters commensurate with position, report any suspicious activity to the manager or compliance officer and satisfactorily complete any required BSA training.
Sales and Account Services
Open accounts and service all membership questions and applications.
Cross-sell and refer appropriate Credit Union products and services such as auto loans, personal loans and lines of credit, deposit accounts and products and digital services to members.
Assist members with account maintenance, debit cards, online banking, address changes and more.
Support branch sales goals while maintaining a “we do more” attitude with all members.
Work towards certification in Credit Union Financial Counseling.
Complete assigned training courses.
Work towards becoming State of Florida Notary.
Branch Operational Support
Assist with branch opening and closing procedures assigned.
Maintain accurate documentation and ensure policy compliance.
Support branch operations during peak hours or staffing shortages.
Participate in training, coaching, and team meetings.
Working Saturday hours are required.
Mortgage Closing and Servicing Specialist
Non-Exempt
The Mortgage Closing and Servicing Specialist is responsible for coordinating the closing, funding, post-closing, boarding, and ongoing servicing support for residential mortgage loans. This role ensures loan files are accurate, complete, and compliant prior to closing; works closely with internal staff, settlement agents, investors, and third-party vendors to meet funding deadlines; and supports the timely transfer of closed loans into servicing or investor delivery channels. The Specialist maintains strong knowledge of mortgage documentation, closing disclosures, title and insurance requirements, and servicing processes, while delivering a high level of accuracy, compliance, and member service throughout the life of the loan.
Key Responsibilities
Closing, Funding & Servicing Responsibilities
- Prepare, review, and coordinate mortgage closing packages to ensure all required documents, conditions, title work, insurance, and approvals are complete prior to closing.
- Work with settlement agents, attorneys, members, loan officers, and vendors to schedule closings, resolve exceptions, and meet funding deadlines.
- Review final figures, verify closing disclosure accuracy and timing requirements, and ensure loans are funded in accordance with internal procedures and regulatory guidelines.
- Complete post-closing review, clear trailing documents, correct deficiencies, and prepare files for booking, servicing transfer, or investor delivery, as applicable.
- Support servicing functions include loan boarding, payment setup verification, escrow and insurance documentation tracking, member inquiries, and issue resolution related to closed mortgage loans.
Regulatory & Compliance Responsibilities
- Ensure all mortgage closings and servicing-related activities comply with applicable regulations, including but not limited to NCUA, ECOA, FCRA, HMDA, RESPA, TILA, TRID, OFAC, Fair Lending, investor requirements, and state lending laws.
- Verify adherence to internal policies, closing procedures, approval authorities, funding controls, and document retention standards.
- Maintain accurate records and support quality control reviews, audit requests, HMDA-related data integrity, and post-closing compliance corrections as needed.
Quality, Workflow & Member Service Responsibilities
- Maintain a high level of file quality by identifying missing items, documentation issues, title or insurance discrepancies, and servicing setup concerns before they affect funding or member experience.
- Monitor loan pipelines for closing and post-closing milestones, follow up on outstanding items, and proactively resolve issues to keep files on track.
- Deliver professional, timely communication and responsive service to members and business partners throughout closing and servicing support activities.
Team & Third-Party Coordination Responsibilities
- Build collaborative relationships with Loan Officers, processors, underwriters, settlement agents, investors, servicers, and other internal staff to support a smooth and efficient closing and servicing transition.
- Coordinate with vendors and third parties to obtain required documents, satisfy conditions, monitor performance, and address issues affecting closing quality or timeliness.
- Communicate proactively, professionally, and clearly to maintain shared understanding of timelines, responsibilities, and documentation requirements.
- Foster positive working relationships, communicate respectfully, and contribute to a cooperative team environment.
