Working for Gold coast

Career Opportunities

Are you looking for a career where “People Helping People” is a top priority? Gold Coast is an equal opportunity employer of choice. We welcome all qualified candidates who want to join a progressive, member-focused team! We offer an employee-friendly work environment, rich with opportunities for growth and advancement.

We are looking for enthusiastic team players to fill our open positions below. If you would like to apply, please email hr@gcfcu.org.

Career Opportunities

Working at Gold Coast

Gold Coast employs a participative management style that provides the overall concepts that foster continuous improvement in our organization. The member is at the center of all our business activities and provides the basis for our planning and process improvements. By involving employees, in the form of teams and task forces, we will target and bring about improvements from within our organization.

Benefits offered to meet your needs:

  • Credit union membership

  • Health, dental and vision insurance

  • Short and long-term disability insurance

  • 401(k) plan

  • Paid time off: vacation, birthday, personal days, and sick leave

  • Tuition assistance

  • Employee assistance program

  • Recognition and awards

  • Credit union services at no charge: online bill paying, checking and more.

*Benefits may vary for part-time employees.

Gold Coast is a drug-free workplace (DFWP) and an equal opportunity employer (EOE). For more information regarding employment opportunities at Gold Coast, drop off your resume to the nearest branch or email it to hr@gcfcu.org.

Current openings

Career Opportunities

Lead Member Connection Representative

Non-Exempt

The Member Connection Representative serves as the first point of contact for incoming calls, delivering exceptional service with a “we do MORE” attitude. Responsibilities include addressing member inquiries, resolving issues, processing transactions, and promoting credit union products and services to support growth and ensure complete member satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Serves as primary go-to representative for any member service escalation, staff support needs or questions. Provides staff performance feedback and member service escalation trends to Digital Experience Manager on a regular basis.
  • Give friendly, courteous service by providing information to current and potential members concerning membership eligibility, products and services including loan products and membership benefits.
  • Engage with members across multiple communication channels such as phone, email, secure messaging, and live chat.
  • Support the call center service initiatives with comprehensive knowledge of the credit union product benefits and values for the existing member base, as well as the development of new business.
  • Utilizing the relationship process, with effective and efficient communication, determine member needs, and open appropriate recommended accounts/services.

  • Have a conversation with the member when analyzing the credit report and discuss cross sell opportunities. Ensure that members who utilize GCFCU online loan applications receive prompt efficient and high quality service.

  • Perform all operational duties assigned according to credit union policies and procedures with strict attention to accuracy, timeliness and efficiency.  Process teller transactions.  Ensure that all proper account disclosures and documents are provided. 

  • Knowledgeable in all digital products and services to best support members.

  • Contribute to the attainment of the corporate vision.

  • Adherence to GCFCU policies and procedures as well as state and federal rules and regulations such as, BSA, Reg. CC, OFAC, TISA, Information Security etc.