Working for Gold coast

Career Opportunities

Are you looking for a career where “People Helping People” is a top priority? Gold Coast is an equal opportunity employer of choice. We welcome all qualified candidates who want to join a progressive, member-focused team! We offer an employee-friendly work environment, rich with opportunities for growth and advancement.

We are looking for enthusiastic team players to fill our open positions below. If you would like to apply, please email hr@gcfcu.org.

Career Opportunities

Working at Gold Coast

Gold Coast employs a participative management style that provides the overall concepts that foster continuous improvement in our organization. The member is at the center of all our business activities and provides the basis for our planning and process improvements. By involving employees, in the form of teams and task forces, we will target and bring about improvements from within our organization.

Benefits offered to meet your needs:

  • Credit union membership

  • Health, dental and vision insurance

  • Short and long-term disability insurance

  • 401(k) plan

  • Paid time off: vacation, birthday, personal days, and sick leave

  • Tuition assistance

  • Employee assistance program

  • Recognition and awards

  • Credit union services at no charge: online bill paying, checking and more.

*Benefits may vary for part-time employees.

Gold Coast is a drug-free workplace (DFWP) and an equal opportunity employer (EOE). For more information regarding employment opportunities at Gold Coast, drop off your resume to the nearest branch or email it to hr@gcfcu.org.

Current openings

Career Opportunities

Member Experience Representative

Non-Exempt

Responsible for providing high-quality member service and performing a variety of financial transactions to meet member needs. Assists members with their financial transactions, processes deposits and withdrawals, opens new accounts, cross-sells products and services, and provides exceptional service to all members and prospective members for the purpose of branch growth with complete member satisfaction. This position combines traditional teller responsibilities with member service functions, supporting branch objectives through strong relationship-building, accuracy, and compliance with Credit Union policies and regulations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Member Experience and Relationship Management
  • Greet members professionally, identify their financial needs and provide solutions.

  • Provide outstanding member service and resolve routine and complex account inquiries.

  • Build and maintain strong member relationships through proactive engagement and cross-selling.

  • Educate members on Credit Union products, services, and digital tools while determining members’ needs and recommending appropriate solutions.

  • Educate members on fraud prevention and detection.

Teller & Transactional Duties

  • Accurately process deposits, withdrawals, transfers, and loan payments.

  • Balance cash drawer daily and comply with dual control and cash-handling procedures.

  • Identify and prevent potential fraud and report suspicious activity.

  • Adhere to all BSA/AML, OFAC, and regulatory requirements.

  • Adhere to GCFCU and FCUSS (Shared Branch Acquirer) policies and procedures as well as state and federal law and regulations, such as BSA, Reg. CC, OFAC, TISA, Information Security etc.

  • Be aware of BSA matters commensurate with position, report any suspicious activity to the manager or compliance officer and satisfactorily complete any required BSA training.

Sales and Account Services

  • Open accounts and service all membership questions and applications.

  • Cross-sell and refer appropriate Credit Union products and services such as auto loans, personal loans and lines of credit, deposit accounts and products and digital services to members.

  • Assist members with account maintenance, debit cards, online banking, address changes and more.

  • Support branch sales goals while maintaining a “we do more” attitude with all members.

  • Work towards certification in Credit Union Financial Counseling.

  • Complete assigned training courses.

  • Work towards becoming State of Florida Notary.

Branch Operational Support

  • Assist with branch opening and closing procedures assigned.

  • Maintain accurate documentation and ensure policy compliance.

  • Support branch operations during peak hours or staffing shortages.

  • Participate in training, coaching, and team meetings.

  • Working Saturday hours are required.

Member Experience Representative Floater

Non-Exempt

Responsible for providing high-quality member service and performing a variety of financial transactions to meet member needs. Assists members with their financial transactions, processes deposits and withdrawals, opens new accounts, cross-sells products and services, and provides exceptional service to all members and prospective members for the purpose of branch growth with complete member satisfaction.  This position combines traditional teller responsibilities with member service functions, supporting branch objectives through strong relationship-building, accuracy, and compliance with Credit Union policies and regulations. This position regularly floats and is the first to float to all locations for appropriate operational coverage.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Member Experience and Relationship Management
  • Greet members professionally, identify their financial needs and provide solutions.

  • Provide outstanding member service and resolve routine and complex account inquiries.

  • Build and maintain strong member relationships through proactive engagement and cross-selling.

  • Educate members on Credit Union products, services, and digital tools while determining members’ needs and recommending appropriate solutions.

  • Educate members on fraud prevention and detection.

Teller & Transactional Duties

  • Accurately process deposits, withdrawals, transfers, and loan payments.

  • Balance cash drawer daily and comply with dual control and cash-handling procedures.

  • Identify and prevent potential fraud and report suspicious activity.

  • Adhere to all BSA/AML, OFAC, and regulatory requirements.

  • Adhere to GCFCU and FCUSS (Shared Branch Acquirer) policies and procedures as well as state and federal law and regulations, such as BSA, Reg. CC, OFAC, TISA, Information Security etc.

  • Be aware of BSA matters commensurate with position, report any suspicious activity to the manager or compliance officer and satisfactorily complete any required BSA training.

Sales and Account Services

  • Open accounts and service all membership questions and applications.

  • Cross-sell and refer appropriate Credit Union products and services such as auto loans, personal loans and lines of credit, deposit accounts and products and digital services to members.

  • Assist members with account maintenance, debit cards, online banking, address changes and more.

  • Support branch sales goals while maintaining a “we do more” attitude with all members.

  • Work towards certification in Credit Union Financial Counseling.

  • Complete assigned training courses.

  • Work towards becoming State of Florida Notary.

Branch Operational Support

  • Assist with branch opening and closing procedures assigned.

  • Maintain accurate documentation and ensure policy compliance.

  • Support branch operations during peak hours or staffing shortages.

  • Participate in training, coaching, and team meetings.

  • Working Saturday hours are required.