Working for Gold coast

Career Opportunities

Are you looking for a career where “People Helping People” is a top priority? Gold Coast is an equal opportunity employer of choice. We welcome all qualified candidates who want to join a progressive, member-focused team! We offer an employee-friendly work environment, rich with opportunities for growth and advancement.

We are looking for enthusiastic team players to fill our open positions below.

Career Opportunities

Working at Gold Coast

Gold Coast employs a participative management style that provides the overall concepts that foster continuous improvement in our organization. The member is at the center of all our business activities and provides the basis for our planning and process improvements. By involving employees, in the form of teams and task forces, we will target and bring about improvements from within our organization.

Benefits offered to meet your needs:

  • Credit union membership

  • Health, dental and vision insurance

  • Short and long-term disability insurance

  • 401(k) plan

  • Paid time off: vacation, birthday, personal days, and sick leave

  • Tuition assistance

  • Employee assistance program

  • Recognition and awards

  • Credit union services at no charge: online bill paying, checking and more.

*Benefits may vary for part-time employees.

Gold Coast is a drug-free workplace (DFWP) and an equal opportunity employer (EOE).

Interested?

Fill out the form to apply.
Current openings

Career Opportunities

Member Experience Representative

Non-Exempt

Responsible for providing high-quality member service and performing a variety of financial transactions to meet member needs. Assists members with their financial transactions, processes deposits and withdrawals, opens new accounts, cross-sells products and services, and provides exceptional service to all members and prospective members for the purpose of branch growth with complete member satisfaction. This position combines traditional teller responsibilities with member service functions, supporting branch objectives through strong relationship-building, accuracy, and compliance with Credit Union policies and regulations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Member Experience and Relationship Management
  • Greet members professionally, identify their financial needs and provide solutions.

  • Provide outstanding member service and resolve routine and complex account inquiries.

  • Build and maintain strong member relationships through proactive engagement and cross-selling.

  • Educate members on Credit Union products, services, and digital tools while determining members’ needs and recommending appropriate solutions.

  • Educate members on fraud prevention and detection.

Teller & Transactional Duties

  • Accurately process deposits, withdrawals, transfers, and loan payments.

  • Balance cash drawer daily and comply with dual control and cash-handling procedures.

  • Identify and prevent potential fraud and report suspicious activity.

  • Adhere to all BSA/AML, OFAC, and regulatory requirements.

  • Adhere to GCFCU and FCUSS (Shared Branch Acquirer) policies and procedures as well as state and federal law and regulations, such as BSA, Reg. CC, OFAC, TISA, Information Security etc.

  • Be aware of BSA matters commensurate with position, report any suspicious activity to the manager or compliance officer and satisfactorily complete any required BSA training.

Sales and Account Services

  • Open accounts and service all membership questions and applications.

  • Cross-sell and refer appropriate Credit Union products and services such as auto loans, personal loans and lines of credit, deposit accounts and products and digital services to members.

  • Assist members with account maintenance, debit cards, online banking, address changes and more.

  • Support branch sales goals while maintaining a “we do more” attitude with all members.

  • Work towards certification in Credit Union Financial Counseling.

  • Complete assigned training courses.

  • Work towards becoming State of Florida Notary.

Branch Operational Support

  • Assist with branch opening and closing procedures assigned.

  • Maintain accurate documentation and ensure policy compliance.

  • Support branch operations during peak hours or staffing shortages.

  • Participate in training, coaching, and team meetings.

  • Working Saturday hours are required.

Business & Community Development Coordinator

Exempt

The Business & Community Development Coordinator serves as a relationship-builder, ambassador, and growth catalyst for Gold Coast Federal Credit Union. This role is responsible for developing and maintaining community partnerships, supporting business development initiatives, generating new membership opportunities, coordinating financial wellness programs, and strengthening Gold Coast’s presence throughout the communities we serve.

Working closely with the Branch Experience Manager, branch teams, and marketing department, the Coordinator promotes the credit union’s products, services, and mission while creating meaningful connections with businesses, schools, community organizations, and local influencers. This position plays a key role in supporting Gold Coast’s commitment to member growth and community engagement through the credit union’s community-focused initiatives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Business Development

    • Develop and maintain relationships with local businesses, select employer groups, schools, non-profit organizations, and community leaders.
    • Identify opportunities to expand membership, deposit growth, and loan production through community and business partnerships.
    • Represent Gold Coast FCU at networking events, SEG events, chamber functions, trade shows, business expos, and community activities.
    • Assist with the development and execution of Select Employee Group (SEG) and community partnership strategies.
    • Conduct on-site presentations for partner organizations.
    • Open new accounts and generate referrals for lending products.

  • Community Engagement/Development

    • Coordinate and participate in community outreach programs, financial literacy events, and volunteer initiatives.
    • Serve as a brand ambassador for Gold Coast FCU in the communities we serve.
    • Support Gold Coast Cares and other corporate social responsibility initiatives.
    • Build relationships with schools, civic organizations, and local charities to increase community awareness and engagement.
    • Assist in executing credit union’s community development plan for all CDFI work

  • Member & Branch Support

    • As “branch on the road,” assist members and prospective members with account opening and product education at various on-sites.
    • Ensure a seamless, positive experience for prospective members introduced through community partnerships.
    • Support branch growth goals through lead generation.

  • Event Coordination & SEG Marketing

    • Collaborate with Marketing and Member Experience teams to plan and execute promotional campaigns at SEGs or at community events.
    • Coordinate event logistics and sponsorships.
    • Maintain calendar of all community development and business development events.

  • Administrative Responsibilities

    • Maintain accurate records of SEG contacts, community contacts, referrals, and event participation.
    • Monitor achievement of outreach goals and recommend strategies for improvement.
    • Ensure compliance with all credit union policies, procedures, and applicable regulations.

Digital Experience Representative

Non-Exempt

The Digital Experience Representative serves as the first point of contact for incoming calls, delivering exceptional service with a “we do MORE” attitude. Responsibilities include addressing member inquiries, resolving issues, processing transactions, and promoting credit union products and services to support growth and ensure complete member satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Give friendly, courteous service by providing information to current and potential members concerning membership eligibility, products and services including loan products and membership benefits.

  • Engage with members across multiple communication channels such as phone, email, secure messaging, and live chat.

  • Support the call center service initiatives with comprehensive knowledge of the credit union product benefits and values for the existing member base, as well as the development of new business.

  • Have a conversation with the member when analyzing the credit report and discuss cross sell opportunities.

  • Utilizing the relationship process, with effective and efficient communication, determine member needs, and open appropriate recommended accounts/services.

  • Ensure that members who utilize GCFCU online loan applications receive prompt efficient and high quality service.

  • Perform all operational duties assigned according to credit union policies and procedures with strict attention to accuracy, timeliness and efficiency. Process teller transactions. Ensure that all proper account disclosures and documents are provided.

  • Knowledgeable in all digital products and services to best support members.

  • Adherence to GCFCU policies and procedures as well as state and federal rules and regulations such as, BSA, Reg. CC, OFAC, TISA, Information Security etc.

  • In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.

  • Contribute to the attainment of the corporate vision.

Service Responsibilities

  • Establish rapport with members by greeting member with an enthusiastic tone of voice and giving undivided attention to him/her.

  • Maintain and present a positive work behavior.

  • Participate in all team meetings and take on leadership roles as assigned. Participate in all product knowledge training to enhance skills.

  • Effectively sell and promote the credit union’s products and services in order to exceed members expectations.